It wasn’t exactly hidden in the fineprint. The guidelines for running a mini-conference session clearly included something called a back-up plan. Most of my other classmates on the Facilitating Online Communities (FO09) course referred to some sort of alternative should things go astray during their session. Based on intermittent access to Elluminate, the online learning [...]
Ignore website visitors at your peril. That was the message Natasha Lampard gave participants at the Engage your community conference last week. Nathasha, former head of user experience at TradeMe and web usability advocate, says if your website isn’t designed with your users in mind it’s simple: they’ll leave. Ostentatious descriptions of usability are common, [...]
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